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Doorbell and Security camera not showing history

rupp
Community Member

Since July we have had almost no video history showing.  We have a nest subscription.  We have sent email after email asking for help on this issue and all we get back is our case number and that google is aware of our issue, and they are working on it.  Since July?!  We are able to see live video and it tells us when someone is seen,  but will not show the video.  It is just a gray screen with a circle and a lower case i in the middle of it.  We have tried everything we can think of to fix this issue.  Any ideas?  Actually, google addressing this issue would be nice.

 

1 Recommended Answer

rupp
Community Member

We uninstalled and reinstalled the doorbell and it started working.

View Recommended Answer in original post

6 REPLIES 6

EmptyNester
Gold Product Expert
Gold Product Expert

I think you should call and speak with a google tech on the phone.  Here is the link to get started.  After you fill in the info there will be an option to chat on the phone.  Based on what I hear from other end users like us, you should expect to be on with a tech for about an hour as they trouble shoot this so plan your time accordingly.  

Here is the link:

https://support.google.com/googlenest/gethelp

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help here, EmptyNester.
 

Checking in — how's it going with your Nest cameras and doorbell? Have you had the chance to speak to our support team? If so, how did it go?

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

rupp
Community Member

We uninstalled and reinstalled the doorbell and it started working.

Jeran
Community Specialist
Community Specialist

Hiya rupp,

 

I'm glad to hear you got your Doorbell working! In that case, did you have any other questions or concerns?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey rupp,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran