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Doorbell not working but has power

MrPortly
Community Member

My Nest Doorbell suddenly stopped working. It has power but seems the internal battery is not charging. It looks like this is a known issue but there doesnt seem to be a way of replacing the battery. Have I got to buy another doorbell? If so I think Ill try a different product!

3 REPLIES 3

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I'm sorry to hear about that. Let's get this sorted out. A few questions: what type of Nest Doorbell do you have? When and where did you purchase it? Are you in the same country where you purchased it?

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve