Doorbell push button sticking when pressed

[peteg]

This seems to be a mechanical issue but may be something else. My Nest Hello has started sticking when the doorbell is pressed. This leaves the chime halfway thru it's normal cycle, producing a continuous hum until I go to the doorbell and get it to return to the normal unpressed state.  Any ideas how to clean/unstick this? Or is it caput? 

Thanks - peteg

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. As your device is most likely out of warranty, we would not be able to replace it, but you may be able to carefully find some mechanical cleaner to gently clean the button edges if you feel the need too. If it continues, we have a couple other doorbell options for purchase on our site here. Please let me know if you still need help. 

Best regards, 
Brad

[AbigailF]

Hey folks, 

Thanks for lending a hand, @Brad.
@peteg, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[peteg]

No luck. I think that the button is malfunctioning.

[janthadeus]

Hi peteg,

To help us get a better picture of what's happening, do you mind sharing a photo?

I appreciate your help here, Brad and Abi.

Thanks,

JT

[peteg]

Unfortunately, a picture won't clarify anything. The doorbell looks completely normal. Thanks for trying to help. - Pete

[bdowns69]

I am having the exact same issue. I just purchased a new Google Nest doorbell, but if anyone has suggestions on an easy fix, I would be happy to return the new one

[peteg]

I tried a few ways of unsticking/lubricating the button. None worked, so it will have to be replaced. I may check out some other brands.

[bdowns69]

Yes, I thought about going with a different brand, but I have so many Nest devices as well as an annual subscription, so it seems I’m locked in. 

[janthadeus]

Hey folks,
 

We’re sorry for the trouble here. Let’s check this out — could you fill out this form and let us know once you’re done?

Looking forward to your response.
 

Thanks,

JT

[bdowns69]

Hello

Thank you. I just submitted the form

bdowns69

[peteg]

I have submitted the form Thx!

[EmersonB]

Hello folks,

@bdowns69 and @peteg we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Abi, JT and Brad.

Best,
Emerson

[bdowns69]

Hello and thank you.  I have not heard from anyone yet. I have a new doorbell that I haven’t opened yet and could return if there is a possible fix. Any suggestions would be welcome. But from what I am reading from the user above, doesn’t sound too promising

[EmersonB]

Hi bdowns69,

Thanks for getting back to us. I just checked your case and see that you've been in contact with our support team. Please continue the conversation there to avoid confusion here as I'll be locking this thread after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,

Emerson