Doorbell stops recording for a few seconds after its rung

[TimT]

I've had my nest doorbell for a few years now and it's been great! But here in the last few months, I will get a notification that my doorbell has been rung and get no preview. I open the app and can see the person walking and press the doorbell, it will say my camera went offline and I'd say 5-10 seconds later my feed will resume. I've reset my wifi, I've changed from the 5ghz to the 2.4ghz, my router is close to my doorbell and this only recently started, any suggestions?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[TimT]

After thinking it was just a couple seconds, I reviewed my camera footage and its more like a minute and change that it stops recording, but the problem has continued

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

1. Open the Google Home app

1. .
2. At the top right, tap your account.
3. Tap Feedback 

1. tap the type of device you'd like to submit feedback for.
2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
3. In the feedback summary, write a brief description of your issue.
4. Be sure to check the box for Screenshot and System logs.
5. To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[ghaueter]

Mine just started doing this as well. I wonder if its related to the Winter theme I just set for the doorbell chime?

[ghaueter]

I just found this other thread that I think describes the issue. No fix yet though.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

[Zeddie]

After having 2 Ring Pros and replacing them with a Nest doorbell, the same issues keep happening after about 1-2 years of ownership.

I think its the same issue for both the Ring and Nest. Even though they are "wired" doorbells, they have an internal battery. When you use a physical chime, it shorts the 2 wires like a real doorbell switch to activate the chime. When it does that, it temporarily removes power to the Nest/Ring doorbell. This is where the internal battery helps keep the device alive during this short period.

When the internal battery is dead, it can't keep the device alive while it tries to ring the physical chime. It just dies for a second as power is resumed and it boots back up.

This is the flaw of these wired doorbells. For Ring, they have WIFI electronic chimes that works around this issue. With Nest, it looks like we need to rely on Google Homes and Google Hubs around the house as the "electronic chimes".

Of course, the Nest/Ring app on your phone and tablets will also act as chimes, as well as your Google TV if you have the Nest/Google Home app installed on it I guess...

I was hoping the Nest would solve the problem that Ring didn't. But it seems they both have the same issue. sigh... I guess I'll just have to live with it and work around it.

[Brad]

@Zeddie

Thank you for sharing your feedback and your insight! I am afraid this issue is traced to a current bug. It is still being looked into, so I do not have an ETA but I appreciate you sharing.

Best regards,

Brad.