Doorbell warranty claim - no response AGAIN

[Friednice]

Hello,

why is the Google customer service so awful?

I opened a thread, answer all your questions, the tread then gets closed as apparently someone is contacting me. Does the contact actually happen? No it doesn’t!

why are you making this nightmare more of a nightmare by giving your customers the run around? 

Why can Amazon solve a warranty claim in minutes and it’s taking Google weeks and weeks?

come on Google, there are plenty of competitors to your products who I’m sure would be happy to better serve all your loyal customers.

[EdmondB]

Hello Friednice, 

I’m sorry for the trouble this has caused you, We already got your form and thanks for filling it out. Our team will reach out to you via email anytime soon. Let me know if you have additional questions.
 

Regards,
Edmond

[Friednice]

Hi Edmond,

why is the process sooooooo sloooowww?

Are existing customers not important to google? Why does something so simple and pretty important when it comes to brand loyalty, take so long? Is the hood that we forget and go away?

my enthusiasm for buying a google product in the future is disappearing fast unfortunately.  And that is a real shame as I have a lot of google products ☹️

[Friednice]

@EdmondB @Can you please tell me when I will receive contact about my warranty claim? Thank you

[Jenelyn_O]

Hi there,

@Friednice, I'm sorry that it's taking too long. I made a follow-up on your case. Please bear with us, I'll keep you posted. 

I appreciate the help, Edmond.

Best,

Jenelyn

[EmersonB]

Hey folks, 

@Friednice, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Jenelyn and Edmond.
 
Regards,
Emerson

[Friednice]

Yes please, I still have no response on my warranty claim where I feel my doorbell needs repairing or replacing. 

thank you 

[EmersonB]

Hi Friednice, 

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Thanks,

Emerson

[Friednice]

Seriously?? I filed a warranty claim nearly 1 month ago!! Why will nobody respond to this? Is this normal?