Drop Cam Replacement Offer

[Vincefont]

I received an email on April 7, 2023 and another email today informing me about my free Drop Cam replacement.  When I click on the link on either email, I get directed to the website to buy a Drop Cam and on the checkout page, I'm being charged $107.74.  I'm hesitant to press "confirm purchase" because a rebate wasn't applied.  There is an ability to add a promo code but there was no promo code on either email.  

[Obedv · Accepted solution]

Hi folks,

Apologies for the earlier confusion. If you are looking for additional information about the end of support for Dropcam, Dropcam Pro, and Nest Secure please visit our recent blog for more information.

Eligible customers were sent emails and in-app messages containing details about the offers available to them. If you did not receive an email or message, or if you are having trouble redeeming an offer, we are unable to assist further in the Nest Community. See below for the options depending on your situation.

For questions about Dropcam and Dropcam Pro, please reach out to our support team through the following page: https://goo.gle/31i1U5t 

If you’re having issues redeeming an offer for Nest Secure, please fill out this form. 

Kindly,

Obed

[tbtbtb]

I just filled out the form again.  It's the same form I already filled out.  I will also need the secret code to enter so that it doesn't try to charge me $200 for 2 free cameras - can you please provide that again as well so that I don't have to repeat all of these steps?  I have about 20 emails now back and forth trying to get these 2 free cameras.   thank you.

[EdmondB]

Hi tbtbtb,

Thanks for the information. Is there any case ID that you received after you filled out the first form?

I look forward to your response.

Best,
Edmond

[EdmondB]

Hey Blavid1,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Best,
Edmond

[Blavid1]

Thanks Edmond!

[EdmondB]

Hey folks,

@feeshmon, we appreciate your thoughts about making our products better and more user-friendly. We’re working on adding more features and improvements. Stay tuned for updates.

Best,
Edmond

[Blavid1]

Thank you Edmond, I just submitted it.  Fingers crossed!

[Nicoke]

I did not receive the email for the DropCam replacement cameras. I have a few in my account that will not work after April 2024. This isn’t fair 

[tbtbtb]

I received my two free cameras today!!!  Thank you!!!

[zoeuvre]

Hi all,

@tbtbtb, awesome! I'm glad to hear that you've received your replacement already. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

@Nicoke, we haven't received your form. Were you able to fill it out? Do you still need help?

Thanks,

Zoe 

[EdmondB]

Hello lms204,

I genuinely understand the inconvenience you have faced. I am in this right away! Did you receive an email with the case ID from our support? If yes, please share the case ID so that we can check for any updates on the case.

Best,
Edmond

[lms204]

5-7122000034743.  Thank you Edmond.

[EdmondB]

Hey there,

Thanks for the information. We already checked the case ID, and the previous phone support is just waiting for an update from our escalation team. Usually it will take 24-48 hours to get an update from them, and they will provide you with a promotional code about the Dropcam replacement. 

Let me know if you have additional questions.

Best,
Edmond

[EdmondB]

Hi there,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Best,
Edmond

[EdmondB]

Hello Ksmitch817,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Best,
Edmond

[EdmondB]

Hello smk70,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Edmond

[smk70]

Hello Edmond

filled out the form

[HelgeP]

will send the form

[EmersonB]

Hey HelgeP,

I've checked our system and found your form. Soon our support team will reach out to you through email. You can continue working with them in that channel.

Thanks,
Emerson

[KevinZ1]

How do I get the replacement camera offer?  I went to google support and it sent me here. 

[EdmondB]

Hello KevinZ1, 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. 

Best,
Edmond

[EdmondB]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Regards,
Edmond

[lms204]

I am in the same boat and attempting to work through this ridiculous situation.  Google is trying to say if the Dropcam (which I've had for a few YEARS, just like everyone else) wasn't plugged in on an arbitrary date last March, I'm not eligible.  Absolutely absurd.  I am working through escalations right now, but this is VERY BAD customer service.  First of all, you take a fully functioning, great device that I enjoy using and decide you're going to brick it.  Then, you say for compensation, we'll get you a wired Nest Cam 'on us.'  Then, you try and turn the tables and say, well if it wasn't plugged in on a specific date, you're SOL.  Crazy bad customer service!

[lms204]

Like others, I have now finally received the discount code and ordered a free replacement Nest Cam.  This should NOT be so hard.  But for those in the same boat, you can get the correct outcome here - persistence pays off.  Hang in there.

[Ksmitch817]

I am in the same situation as originally stated. I have had a dropcam for many years now but I can not find this email for the free replacement. I did fill out the form from the above comments but am posting here for visibility purposes. Any help on the matter would be helpful.

[smk70]

I have 2 Dropcam Pro and I never received this offer and would like to replace it.

[EdmondB]

Hi smk70,

We haven't received your form — were you able to fill it out?

Best,
Edmond

[William6]

I never got the credit for the Nest Aware or Drop Cams?

[Mpatterson]

I would also need this as well as I did not receive the offer. I have two drop cams. 

[EmersonB]

Hello folks,

We already received your forms. Soon our support team will reach out to you via email. You may continue working in that channel to avoid confusion here.

Best,

Emerson

[MannyF]

I also completed the form for the replacement nestcam. Thank you, Manny

[EmersonB]

Hey MannyF,

Thanks for reaching out. I've checked our system and we already got it. Kindly wait for our support team to send you an email. 

Regards,

Emerson

[Chris2399]

Like others, I am extremely disappointed!! This is a terrible customer experience! I have 2 Dropcam Pro’s that I spent a lot of money on (over $200 each!! I have been using these with no issues until Google decided to brick these devices out of the clear blue sky. I never received any email or notification that this was happening either. While I was on vacation, I had an emergency at home and I was not able to see what was going on. This is unacceptable and really poor service. I would like someone to address this mess immediately and offer me a a reasonable solution. 

[Chris2399]

+Additionally, I was charged for FULL YEAR of NEST subscription, right before you came out with Nest Aware. My subscription was never migrated to Nest aware, even though I paid for a full year of NEST, which has not worked! I am extremely disappointed and want what I am entitled to. I filled out the form mentioned above thread- Please resolve this matter. 

[EmersonB]

Hello Chris2399,

Thanks for reaching out here.We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Best,

Emerson

[Chris2399]

Hi EmersonB,

I have completed the form and submitted it. Please let me know when I should expect a resolution.

[Jenelyn_O]

Hi Chris2399,

Chiming in — thanks for filling out the form. Please keep an eye on your inbox, as our team will get in touch with you soon. 

I appreciate the input, Emerson.

Regards,

Jenelyn

[Chris2399]

Waiting on response to get new cams

[Chris2399]

I am entitled to free cams? I spent $200 each when they first came out. I would like new ones I’m retired from N

[Chris2399]

NYC retiree. Have had these Dropcams from stores when they first came out at over $200 each. If I can’t have free ones what’s the process or code for a reduction in price. Thank u. 

[Chris2399]

Hey can you send me a new codes to get the newer cams. Thanks