Expanded picture not loading

[Matthias_71]

Hi there. Since I changed to Google Home app the event pictures won't expand. If I click on a thumbnail, the upper part of the app where the expanded picture should be shown stays black. 

Tried to reset app and camera. With Nest app everything was fine.

[ByronP · Accepted solution]

Hi Matthias_71,

Thank you for posting in the community. I understand you're experiencing trouble with the inability to expand the event picture within the Google Home app. Let's work together to find a solution.

To zoom in and out of a picture in the Google Home app, please follow these steps:

1. Open the Google Home app.

2. Tap and hold your device's tile.

3. In your camera’s Live or History view, you can:

• Spread or pinch two fingers to zoom in or out.

• Double-tap to zoom in. Double-tap again for further magnification.

• Drag one finger to pan across the image.

Quick tip: For larger viewing and potentially easier zooming, try rotating your phone to landscape mode.

Please let me know if you have any further questions.

Regards,

Byron