11-12-2022 01:18 PM
I just had this new version of the doorbell installed and since it was installed it keeps telling me someone is at the door but it is misidentifying the person at the door. When I go into the familiar faces section of the Google home app, that face isn’t there. Why does it keep telling me it’s one person at the door when it’s someone totally different.
11-12-2022 02:22 PM
Go to Familiar Face then tap "manage". You can then name the faces that the camera has captured. This will help stop the misidentifications.
11-12-2022 02:42 PM
I’ve done that already. For example, my doorbell was just rung and it though it was by brother in law. It’s not. I go to familiar faces to see if that person in that section and they are not
11-12-2022 03:53 PM
So the doorbell is not capturing any pictures of faces for you?
11-12-2022 05:17 PM
It is capturing faces but they are incorrect. For example, I had a contractor in my home earlier today and it said it was my brother in law which was incorrect. I went to the familiar faces to look for my brother in laws photos and my contractors photos weren’t there
11-17-2022 08:51 AM
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I have a great troubleshooting article I would suggest you check out. Please let me know if you have any further questions or concerns.
11-20-2022 10:12 PM
Checking in — did you get a chance to try the troubleshooting steps in the article suggested by Brad? If so, how did it go? Let us know if you need more help.
I appreciate your help, Brad.
11-21-2022 10:27 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.