Google Nest Doorbell not working (wired)

[Pam123]

There seem to be many threads about non working doorbells but no Solutions.

So lets try again, can anyone help?

Our Nest Doorbell (Wired) was working fine since I got it in 2021. Recently it kept dropping and acting weird.  Looking at the device it has green LED but no blue ring light. I tried to factory reset but it won't do that. The green LED goes out after a few seconds but the ring light stays off, no orange or flashing blue light and no sound. I removed it from the transformer power and plugged it in via microUSB to a socket plug. I have deleted it from the app. Still it won't reset so I don't think it is a power issue.

Can anyone help?

[twittel]

What helped me was to uninstall the doorbell, remove the chime/power wires and reinstall which means you'll have to go through the initial setup just as if you were installing out of the box.  If you have the original instructions, follow them.  Remember, your Nest doorbell DOES NOT like a 5g wifi connection.  After I did all this, my now works perfectly including connectiviity to both the Nest app and the Google Home app.  

[twittel]

...one more comment...at the time I did this, I was using a Pixel 2 with Android 12.  I'm now using a Pixel 6 with Android 13 and my Nest doorbell even more smoothly.

[aatienza]

Hey there,

Pam123, checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, twittel.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Pam123]

The issue remains but have given up and it will be returned.

[Brad]

@Pam123

Sorry to hear that it wasn't working for you. But seeing as this is resolved, we'll go ahead and close this thread in 24 hours, but it will remain open until then for any follow-up questions or concerns.

Best regards,

Brad