cancel
Showing results for 
Search instead for 
Did you mean: 

Google nest battery

Kscherd
Community Member

Hi. I reset my nest doorbell battery/plug in. And it will not connect. I keep getting an error message. Help!

itsnot really getting started because i had it going then it failed for some reason

19 REPLIES 19

davidking
Gold Product Expert
Gold Product Expert

What is the error message you're seeing? 

Kscherd
Community Member

HI. It says there was a problem connecting and to try again

davidking
Gold Product Expert
Gold Product Expert

 

Are you using the Google Home app? Do you have any other Nest products, such as a thermostat? 

I am using the app. I have no other products. I reset the device and started over after it stopped working. any help would be great!

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I appreciate your efforts troubleshooting your camera here. Let’s sort this out — a few questions: did it work after resetting your camera to its default settings? What’s the status light of your camera? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, were there any changes to your Wi-Fi network?
 

I appreciate the help here, davidking.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Kscherd, how’s it going? Still need our help?

 

Bnuckols, tell us more — we'd love to help.

 

Regards,

JT

Yes i need help. It wont keep a charge now, wont connect. I literally only used it for a month! Tried to take it back to Best Buy and they will not take it.

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I'm sorry you're still having trouble adding your camera. I appreciate your efforts here. I'd like to check this further — could you fill out this form and let me know once you're done?

 

Looking forward to your response.

 

Best,

JT

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see if y'all have filled out the support form that @janthadeus sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Kscherd
Community Member

I did. I can say I will not be purchasing one of these again. Right now I would like options for a refund or replacement 

Brad
Community Specialist
Community Specialist

Hey there,

 

Once you fill out the form I sent, a higher tier of support will be reaching out to you via email. You'll want to continue with them, as we are unable to process replacement requests here in the forum. Thank you for your patience.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey folks,

Kscherd, our team has sent you an email for further instructions. Let’s continue through that channel.

Bnuckols, checking in — I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks for the help, Brad.

Best,

JT

Ebedia
Community Specialist
Community Specialist

Hi everyone,

@Bnuckols I'm dropping by to ensure that everything is covered here. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks for answering, davidking, JT and Brad.

Regards,
Emerson

Bnuckols
Community Member

I filled it out. What happened to it? I assumed it would go to tech support.

Bnuckols
Community Member

This is a Google Home software issue!

Bnuckols
Community Member

This morning I  am set up. 2 new variables, I suspect  the 2nd was the  solution.

1 tried an old android phone that had the  Home app (automaticallyinstalled when I installed my primary phone), but one that I hadn't connected/ attempted to connect to the doorbell,

2. Logging in, prompted to join "Public Preview." I accepted.

Proceeded to the smoothest set up I've ever had,  including  going past the "new nest network " prompt.

I hope we continue to get along!

Brad
Community Specialist
Community Specialist

@Bnuckols

 

Excellent news, thank you for sharing. Please let us know if this changes for you at all. 

 

Best regards,

Brad