Hello Doorbell peeling

[Kannan]

Hi,

My doorbell camera is peeling/cracking. At first I thought it was a protective film but it seems to be the actual faceplate. Can anyone please provide some advice/support?

Thanks

[Liviooo]

Same here ... very dissapointing.

[Brad]

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

[janthadeus]

Hi folks,

Kannan, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Liviooo, please also fill out the form so we can further assist you.

Thanks for your help here, Brad.

Thanks,

JT

[janthadeus]

Hey Liviooo,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT

[Liviooo]

Unfortunately the doorbell is too old for replacement under warranty.

Liviooo

[aatienza]

Hey folks,

@Liviooo I'm sorry to hear that. If you have any questions or concerns, don't hesitate to contact us — we're always here for you.
 

@Kannan Do you still need our help with your device? If so, please fill out the form and let us know once you're done.

Thanks,

Archie

[aatienza]

Hey Kannan,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[Kannan]

Hi,

yes I have already filled it out and janthadeus replied confirming receipt of it. I haven’t had a follow up email from the team though. 

[aatienza]

Hey Kannan,

Understood. Our team sent you an email — have you received it? If so, please reply to it and continue the conversation there.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie