10-31-2021 05:36 PM
It's been constantly offline. Reset the wifi connection. Seems ok....until doorbell is pressed. Then it goes offline again. Won't reconnect.
10-31-2021 05:45 PM
Mine as well. Comes back online on its own after a minute but missing the footage after the button press. Also notifications are very slow. Must be an issue with the nest service.
10-31-2021 07:52 PM
Seems to work after resetting. But won't stay connected to wifi. Super frustrating.
11-24-2021 09:14 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-29-2021 11:50 AM
Hi there,
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
Best Regards,
Brad.
12-02-2021 03:41 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
10-31-2021 06:52 PM
Having the same issues.
10-31-2021 07:07 PM
From yesterday I have the same issues.
11-01-2021 12:32 AM
My Google Nest Hub (1st gen) and Google Nest Max both say offline when doorbell is pressed. They just go to grey screen stating camera offline making them useless. Quality/Issues with the Nest Hello Doorbell (wired) have gotten worse over time.
11-09-2021 03:08 PM
My Nest Hello goes off line when button is pressed. Comes back after a minute. Reset did not fix it. Other searches suggest there is an internal backup battery that has failed. I am frustrated.
11-20-2021 05:34 PM - edited 11-21-2021 04:50 AM
My Nest Hello - wired (purchased March 2018) - does restart when button is pressed. This has been happening for about few months like since (edited timeframe) Dec 2020. So, it has been only good for video. I would get a notification in my phone for person/package movement or recognition until the time before the button is pressed.
So, I finally gave up and got another one since there is a sale now (Nov 18-Dec 1, 2021).
To test the older unit, I have
1) connected via the usb port to a phone charger adapter.
2) also, reset the unit by inserting a pin in the pin hole and pressing button at the same time, adding to nest app and setting it up, etc..
Wih power via usb port, the older unit’s button press seems to be ok without restart. The ding-dong sound is heard, get notifications including voice via assistant to google home, etc. However, when I tried using the microphone in nest app, the instant after I say something, the unit restarts. (edit - needed to avoid audio echo and so ok with using mic). I plan to test the unit with a transformer adapter later this week.
11-22-2021 12:49 PM
Using a 24V/10VA power adapter - no chime/chime connector in path as in the USB powered set up-, my unit has been working ok without restarting (so far) when button pressed. Most of the features like notifications, assistant voice announcements, speaking via microphone in nest app video, etc seem to be working fine without a restart being triggered.
Btw, previously, I had left the doorbell powered via USB port from phone adapter for a couple of days and had seen no issues with some random testing of pressing the button. Hopefully, this unit continues to work ok and i can get some additional use out of it as a doorbell at another location in my home.
So, the reset (and, maybe no chime/chime connector in wiring path?) helped.
11-23-2021 04:19 PM
It was the indoor chime for me. Turned it off in the nest app and it stays recording on button press. It still rings on my Google home devices so that's good enough for me. Annoying but it is what it is if I don't want to replace the doorbell.
11-24-2021 05:32 AM
The voice notifications via Google/nest devices (I have speaker, hub, nest wifi points, etc) is actually good for me as well. I also use "familiar faces" and label the faces (ie., train the inference engine) as needed. So, the announcement is with the name of the person. Also, streaming the feed to a nest hub or tv with Chromecast. So, better than a chime sound.
In both my older (march 2018) and my new (Nov 2021) doorbell, I have now turned off the chime. So, the battery doesn't need to be stressed/cycled.