Hello nest doorbell is peeling

[Sarahspiller]

Hello 

my doorbell is peeling, I initallly thought I had nt removed the film but now realise it is a fault with the unit, it is no longer in warranty. I have tried to contact Google but have had no luck getting anywhere, I cannot afford to purchase a replacement unit is there anything Google can do to help me? 

[MplsCustomer]

@Sarahspiller 

You have lots of company. There are over 370 posts in this forum about peeling Google Nest Hello Doorbells. Google Nest says they "cannot" replace them if they are past warranty in spite of the design flaw. Like many other customers, we bought a silicone skin on Amazon to cover the peeling shards, which fortunately do not extend to the doorbell's button on ours.

[Sarahspiller]

I think the Google support is terrible it’s not like it’s a £20 product it’s over £200. 

[Brad]

Hey there,

Sorry to hear you're dissatisfied with your Nest doorbell. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. 

Best regards,
Brad

[Sarahspiller]

I don’t wish to send feedback via my Google I would like an appropriate response for an issue with a poorly made product, not a sarcastic reply where you are basically mocking me!

there are other cases were there doorbells had been replaced out of warranty no issue, why is this any different?

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/No-events-detected-and-peeling-flaking-...

I also have a nest subscription I don’t know why you are being so unhelpful.

[Brad]

@Sarahspiller

Apologies, I didn't mean to offend you. Unfortunately, if your device is out of warranty, we cannot replace it. If you have follow-up questions or concerns regarding your doorbell, please reach out to support as we do not have the option to assist users with replacements in the forums. Submitting your feedback about this process definitely helps us to improve what our processes are for the future.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going as there has been a lapse in activity. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hey Sarahspiller,
 

Our support team has sent you an email and is awaiting your response to proceed with the replacement. I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

I appreciate the help here, Brad.

Thanks,

JT

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Sarahspiller]

I understand your point but this product has been manufactured faulty it should be made to withstand outside weathers etc and should last longer than 2 years without the coating deteriorating.

I have many Google products and I am disappointed  with the lack of support from Google. As you see from the above comment this is an ongoing fault with these doorbells.

I await your response.