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How do I retrieve the 60 Day video history from the cloud? I can't seem to access the video history!

Community Member

Three weeks ago, I lost access to my Nest Cams' live streams and the  60 day video history. I am still paying for the Nest Aware subscription. 

I installed three Nest Cams (indoor, 2nd Gen). All three were working efficiently, like a dream most of the time.  However, on Monday 3 April 2023, I was in a hurry. And I wanted to disable access to the only other home member to this app. Suddenly, both of us lost access to the Nest Cams live streams and the video history on the apps on our  phones. 


Now, the app is not showing any Nest Cams. 


Is there a way I could retrieve the 60 day video history? Is there a way I could retrieve or view the 60 day video history by other means, by logging in to Google Home via a laptop computer? 

Surely, in 2023, you would think Google would have designed the Nest Cams' video history to be accessible via a laptop as well as through our phones' apps? 


Please help me with any guidance. I did post this question two weeks ago. As a busy person, I have many other things to do. Before I could come back to check the replies, the thread had been locked. This is really unhelpful. Would you please give users enough time to  respond? Just "24 hours" are not enough, especially someone such as myself who is going through a crisis. 


I really would like some practical suggestions as to how I could retrieve the footage from these three Nest Cams. I do not want links that would just lead me in to a rabbit hole of uselessness. That's what happened to the few replies I replied before the thread was prematurely locked. 


I simply want to access the video history for most of March and April 2023. It comes under the 60 day video history that is offered by the Nest Aware subscription. Otherwise, I would have to cancel it. It is a waste of money when footage could be lost too easily and with poor customer support to help the customers find a solution.   




I'm just another Google Nest customer who responded to your earlier thread.

I think you need to try contacting Support, starting with the link below. As I said earlier, you may have removed yourself from your Google Nest "home/structure". But that shouldn't have removed the other person's access to your "home/structure". Perhaps you also removed the other person.

Not applicable

Unsure of what cams you have etc as im no expert far from it.

However i read this in another persons reply and found the number myself. There is a phone number in fine print on the information leaflet that came in my camera box/s. Im unsure what country youre in and if your country will have the information leaflets in their camera boxes though. When i call the number i get through to a google rep who then transfers me to the camera support section. Ive used this number now several times and have been able to talk directly to a google support rep who will then liaise with you and google software engineers and attempt to come up with a solution.

Hope you get some help soon i know how frustrating no after sales suport can be.

Community Specialist
Community Specialist

Hi MangoCake,

I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.


Community Specialist
Community Specialist

Hi everyone,

@MangoCake, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Jeff, MplsCustomer and Fraa.


Community Specialist
Community Specialist

Hey there,


I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.


Thanks for the help here, everyone!