Three weeks ago, I lost access to my Nest Cams' live streams and the 60 day video history. I am still paying for the Nest Aware subscription.
I installed three Nest Cams (indoor, 2nd Gen). All three were working efficiently, like a dream most of the time. However, on Monday 3 April 2023, I was in a hurry. And I wanted to disable access to the only other home member to this app. Suddenly, both of us lost access to the Nest Cams live streams and the video history on the apps on our phones.
Now, the app is not showing any Nest Cams.
Is there a way I could retrieve the 60 day video history? Is there a way I could retrieve or view the 60 day video history by other means, by logging in to Google Home via a laptop computer?
Surely, in 2023, you would think Google would have designed the Nest Cams' video history to be accessible via a laptop as well as through our phones' apps?
Please help me with any guidance. I did post this question two weeks ago. As a busy person, I have many other things to do. Before I could come back to check the replies, the thread had been locked. This is really unhelpful. Would you please give users enough time to respond? Just "24 hours" are not enough, especially someone such as myself who is going through a crisis.
I really would like some practical suggestions as to how I could retrieve the footage from these three Nest Cams. I do not want links that would just lead me in to a rabbit hole of uselessness. That's what happened to the few replies I replied before the thread was prematurely locked.
I simply want to access the video history for most of March and April 2023. It comes under the 60 day video history that is offered by the Nest Aware subscription. Otherwise, I would have to cancel it. It is a waste of money when footage could be lost too easily and with poor customer support to help the customers find a solution.
