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How to see Google Doorbell (battery) videos in the cloud?

rvalentim
Community Member

My Google Doorbell (battery) is wired and I have the 30 days free Nest subscription.

I'm able to see at Google Home app the history and videos since I installed the doorbell, but I want to do the same at the computer.

How can I see the videos that are stored in the cloud and download it from my PC? All links I found about it say to do it from home.nest.com, but there's nothing there.

2 ACCEPTED SOLUTIONS

MateyMax88
Community Member

yeah - the new doorbells only work with the google home app. if you want to get that working on a PC or Mac you either need to install an Android emulator (e.g., bluestacks, or Win 11 will have that feature at some point) or wait for Google to publish their new web interface... I read some articles that said web-based support for the new doorbells and cams will start in 2022...

View solution in original post

you gotta tap "event details" - then there's a download button on the top.

View solution in original post

8 REPLIES 8

MateyMax88
Community Member

yeah - the new doorbells only work with the google home app. if you want to get that working on a PC or Mac you either need to install an Android emulator (e.g., bluestacks, or Win 11 will have that feature at some point) or wait for Google to publish their new web interface... I read some articles that said web-based support for the new doorbells and cams will start in 2022...

Thanks so much for the update, looks like not even from Google Home we can download the video yet, I hope they can make both available in January.

you gotta tap "event details" - then there's a download button on the top.

This is where I disagree to the design.  I’ve had many non-events I’ve wanted to download and cannot because of limitations with he app and interface.  I’ve had my new battery (but wired) cameras about 2 weeks now and I’m beyond disappointed they didn’t emulate the same features the wired only versions have.

Google really dropped the ball here when designing things - starting to wish I had paid the exorbitant price for the wired old cameras when I could as these new ones lack one of the best features.   Will wait to see what 2022 brings 😞

rvalentim
Community Member

I was thinking that before buy it on Black Friday, but it's quite normal to companies release a MVP and only after that start to make it as good as they expected, which Google is failing is to tell people that's not exactly the final product, only the final hardware they're selling.

 

I hope that's the case for that new doorbell, because with the correct setup, it's better than the old one for everything, despite of don't have 24/7 (at least yet), you still be able to have all events recorded, so it's basically the same, but still lack of UX, which I hope to be fixed in a few months, so after that for years the new one will be a lot better choice than the old.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

MateyMax88
Community Member

No Brad it hasn't... The feature is still not available

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.