12-15-2021 12:21 PM
I have multiple Nest devices in my home. We bought an indoor camera to use as a video monitor for our child. When adding the device on the Google home app, it goes through the normal process of setting up, selecting Wi-Fi etc and the light even turns green. The app says the “Device is setup” and then goes into a cycle of “setup is taking longer than expected” and my only two options are try again and cancel.
I have restarted my router, reset the camera but the hole in the bottom, reinstalled my nest and Google home apps on my iPhone. I don’t know what else to do.
Answered! Go to the Recommended Answer.
12-16-2021 05:28 AM
Finished setup fine this morning. In seconds. Whatever the glitch was must’ve been corrected!
12-15-2021 12:24 PM
Ditto. I actually got most of the way through installation earlier this morning, postponed the rest, and I when I tried again I found myself having exactly the same problems you are having. Perhaps there's a failure on the Google server side, hopefully temporary?
12-15-2021 01:16 PM
The exact same thing is happening to me with nest cam battery. Been at it for hours now and can’t seem to find any help.
12-15-2021 01:32 PM - edited 12-15-2021 02:09 PM
I’m having the same issue. Just bought a Nest Doorbell today and when I try to connect it, I get stuck at “something went wrong setup is taking longer than expected.”
I am not given an error code or anything to go off of and can’t seem to find a solution.
12-15-2021 01:49 PM
Yep. Exactly
12-15-2021 01:47 PM
I have exactly the same issue. Seems like some type of a firmware glitch, and there is no solution. Its amazing how poor Google's product support is when there is an issue. No phone number, no solution. Might be a return on my part.
12-15-2021 01:49 PM
I am thinking the same thing. Going to give it another try in a hour or so and then just return it if I can’t get it going. Any benefit is not worth the hassle at this point.
12-15-2021 02:21 PM
I have another identical Nest camera in white that I bought last week from BBY and it works great, set-up in minutes, and is still online working fine. I'm not sure why the new gray/green camera I just received directly from Google fails to work.
12-15-2021 02:54 PM
Same here. Been trying to setup a new nest battery doorbell and a new nest cam outdoor.
12-15-2021 04:45 PM
Same problem on my part. 2 purchased from Google during the BFCM sale and both are giving me the same result.
12-15-2021 05:01 PM
Same issue with nest doorbell. Tried to reset and re-add it multiple times, didn’t help.
12-15-2021 05:07 PM
same issue as well with 2 battery powered nest cameras
12-15-2021 05:21 PM
Same issue. Both cameras of a battery 2 pack. Disappointing.
12-15-2021 05:31 PM
Same.
This is a **bleep** show.
12-15-2021 05:39 PM
Wow I’m shocked at how many people bought cameras today. Having the same issue. Went and exchanged as I thought it was an issue with a camera. Now this post exists and seems to be an issue on Google’s part. Hope this gets resolved soon.
12-15-2021 05:42 PM
Just got my 6th nest cam and trying to set it up and having the same issue. this sucks
12-15-2021 05:52 PM
Same exact issue with my new nest doorbell battery. I spent a half an hour on the phone with the customer service rep and she ended up finding out that this is a known issue that started about six hours ago. They said there is a bug and they’re working to resolve it they’re hoping it will only take a couple of hours but it said to try again tomorrow.
12-15-2021 05:57 PM
Thank you !
12-15-2021 05:58 PM
So no one has a fix or advice for this I also just bought about four of the indoor cameras. I can’t set up any of them.
12-15-2021 06:00 PM
It’s a Bug Google said try tomorrow .
12-15-2021 06:02 PM
Same issue with me, are the times on the messages here accurate, is everyone having the same issue??
Got my hands on a gen 2 indoor wired nest cam literally 15 mins ago, and have been trying to connect to it through the google home app
12-15-2021 08:46 PM
Yep. We are all having the exact same issue. Crazy! Someone said google knows about it and will get it fixed. I’m going to try again in the morning.
12-15-2021 06:40 PM
Glad to see I'm not the only one having this issue. I thought I was going insane. Was on the phone with support for 2+ hours earlier and couldn't get it worked out. Tried multiple workarounds with them and nothing. Going to wait and try again tomorrow to see if anything changes.
12-15-2021 06:43 PM
SAme issue. **bleep**ing horse**bleep** in hogwash
12-15-2021 09:50 PM
Same issue here, glad to know I’m not the only one.
12-16-2021 05:28 AM
Finished setup fine this morning. In seconds. Whatever the glitch was must’ve been corrected!
12-16-2021 05:53 AM
Same for me. Glad they got it fixed!
01-04-2022 10:37 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-19-2022 10:53 AM
Hi there,
Just checking in to see if you still need assistance with this issue.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-19-2022 03:12 PM
I have just opened my new Nest Indoor Wired Camera (Gen2) and it is giving me the same issue even after resetting EVERYTHING! Please help.
'Connecting to assisting Nest device'
01-08-2022 01:09 PM
Final step still will not complete.
Makes you want to never use WIFI connected accessories again. My favorite Christmas gift this year was a jar of pickled okra. Just open and enjoy!
12-16-2021 07:57 AM
I was able to get the camera working this morning. Google seems to have fixed the issue. Yay!
01-04-2022 05:00 AM
still not Works in Sweden 😞
01-04-2022 11:54 AM
Have you tried contacting google support? When this happened 3 weeks ago, I was told it was an issue with connecting the devices via iOS devices. I contacted them on twitter, got a quick reply and then it was fixed the following morning.
01-21-2022 09:35 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.