Indoor chime no longer sounding

[Edison53]

It’s quite cold outside (-15) and all of a sudden my indoor chime no longer rings when someone presses the doorbell.

I still get a notification on my phone when someone « rings » the doorbell, and the camera works fine. But no chime, which has been working fine for years (including with another cam app).

Is the Nest device literally frozen? Or is something else going on?

[gmelanymelissa]

Hi @Edison53,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell indoor chime no longer sounds and is frozen. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What specific model of Nest Doorbell are you using?
• Is it -15 Fahrenheit or Celsius temperature?
• What troubleshooting steps have you tried so far?

In the meantime, let's check a few things:

• Restart your device: A simple restart can sometimes resolve minor glitches. Follow these steps to Restart your Nest Doorbell. Depending on the model you have.
• Check compatibility: You need to check if your current doorbell system can deliver enough power for it to work. Refer to this article: Check Nest doorbell compatibility.

Keep me posted.

Best regards,

Melany