Inherited an outdoor Nest Cam

[Emmagb]

Hi there,

 we’ve just bought a new house and the previous owners left us a note saying that they couldn’t get their nest cam down, and so they had left it for us. I’m trying to set it up on the app using the entry key which I can see (along with the serial number) but the app is asking me to plug it in inside which I can’t do! Once I put in the entry key the app suggests I should be able to select the serial number from a list but nothing shows up.

 Any tips on how to get round this / connect to a nest cam that’s already installed outside? Worried old owners still have access! 

TIA

[MplsCustomer]

@Emmagb 

In order to allow a Google Nest device to be used by a new resident or owner, the general process is for the previous owner to remove the Google Nest Device from their account in the Google Nest app or the Google Home app, then do a factory reset, and then for the new owner to install the Google Nest device on their account in the Google Nest app or the Google Home app:

https://support.google.com/googlenest/answer/11151047

I don't know if that explains what you're encountering. Sometimes the problem with the serial number not showing up occurs when you try to install the Google Nest device in the wrong app (the Google Nest app vs. the Google Home app).

Are you entering the 6-character Setup Code printed on the camera?

[EmersonB]

Hi everyone,

@Emmagb, thanks for posting here in the community. How's it going with your Nest Camera? Were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer. 

Regards,

Emerson

[EmersonB]

Hello Emmagb,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Thanks,
Emerson

[Emmagb]

Hi! In the end the fix was to put a pin in the small hole on the camera to reset it. The previous owner had already removed it from his account so I was able to do this! All set up in the Nest app though not working in the Google home app yet!

[MplsCustomer]

@Emmagb 

Cameras installed in the Google Nest app should automatically appear in the Google Home app, as long as you're logging into both apps with the same Google Account and accessing the same Google Nest "home/structure" on the same Wi-Fi network. You should also be able to see the cameras on both the home.nest.com and the "preview"/beta home.google.com websites.

[EmersonB]

Hey Emmagb,

Thanks for getting back to us and we're glad that it's all set up now. Also, what MplsCustomer has shared is right on the spot. Make sure to follow the steps and let us know your update here.
 
Regards,
Emerson

[EmersonB]

Hi Emmagb,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Emerson

[EmersonB]

Hello Emmagb,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson