cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with Nest cam recording

Mick80
Community Member

Hi, I’ve been having issues with my nest cam outdoor battery not showing history most of the time, every now and again one or two videos will show up straight away then it will go back to no videos.

I’ve tested my Wifi speed at each camera with results of 50 to 54 mbps download speeds and 15 to 16 mbps upload speeds. I’ve also done a factory reset on the cameras but it’s still the same.

I’m on a trial subscription for nest

AD31EBFD-5EE9-4BCF-A1A6-FE97E7C5948B.png

88A22C06-7C04-4725-8255-2B203D6A4AFB.png

Its the same on all our devices OS and android.

Can anyone please help me. It gets quite annoying when I get a notification that someone’s in my front yard but can’t view the footage.

1 Recommended Answer

Mick80
Community Member

Thanks for your response, not sure what I did, but all the history started showing up a couple of days ago.

View Recommended Answer in original post

6 REPLIES 6

janthadeus
Community Specialist
Community Specialist

Hi Mick80,

 

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. Let’s get this sorted — a few questions: what’s the status light of your Nest Camera (battery) When did the issue start? How far is the camera from the router? Do other devices experience slow internet speeds? What troubleshooting steps have you done so far? Also, do you have a Nest Aware subscription?

 

Looking forward to your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking back in should you still have further questions here. Let us know by replying to this thread.
 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey there, 

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Mick80
Community Member

Thanks for your response, not sure what I did, but all the history started showing up a couple of days ago.

janthadeus
Community Specialist
Community Specialist

Hey Mick80, 

 

Cool, glad to hear! If you need help in the future, you know where to find us.

 

Cheers,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Best,

JT