Lens on Nest IQ outdoor

[Henkan]

 

The protection lens om my Nest IQ outdoor is loose, should I get a replacement lens rather than use glue or anything similar. It looks scratched too. It might be from birds or spiders. I t’s the second year I use the camera which is working very well.

[MplsCustomer]

@Henkan 

Unfortunately, Google Nest does not sell spare parts. If your camera is still under warranty, you could contact Google Nest Support to see whether you could get it replaced:

https://support.google.com/googlenest/gethelp?hl=en

[aatienza]

Hey Henkan,

Oh no! I'm sorry to hear that. Let's check — could you fill out this form and let us know once you're done?

I appreciate the help, MplsCustomer.

Thanks,

Archie

[Henkan]

Thank you Archie, I filled out the form and submitted,

Thanks Henrik 

[aatienza · Accepted solution]

Hey Henkan,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie