Live View Unavailable

[G00gler28]

Had google cameras and nest for almost a year now, starting yesterday, all of the battery cameras are saying live view unavailable and I am no longer getting notifications regarding any activities for these cameras. All of the wired cameras are working fine. The cameras are connected with google home so I can see the batteries and none are low. Also, I checked google mesh connection to the battery cameras and all have either Great or Ok connections with the wifi. Is this a broader issue for google battery cameras or is this just me? It is the same issue in web browser and on apple.

[MplsCustomer]

@G00gler28 

This morning for our one battery camera, plugged in with the optional power cable, we got a message saying "Live video unavailable. The camera may be unreachable or saving battery."  This was true in the Google Home app and on home.google.com.  It's the first time in 19 months we've received this message. The status light on the camera was green. The camera is on a switched circuit, so I turned it off and the camera was immediately available, with a battery level of 86%. With the circuit turned back on, the camera is still available now.  When I checked the history, there is no missing history, so the camera was never offline.

Maybe there's some kind of glitch on Google Nest's servers this morning.

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.
 

I appreciate your help, MplsCustomer.
 

Thanks,

JT

[janthadeus]

Hey G00gler28,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[EmersonB]

Hello everyone,

@G00gler28, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, JT and MplsCustomer.

Best,
Emerson

[G00gler28]

Hi Everyone, thanks for the replies. It resolved itself the next day, so guessing it was a google server issue.  Ok to lock the thread, have a good weekend!

[EmersonB]

Hi G00gler28,

Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

Cheers,
Emerson