Live video going unavailable

[alexalmeida]

I Installed my Google Nest Cam gen2 and I have Nest Aware. Despite the camera being 5 meters away from the wifi, when I click live video, I can only see about 10s of live footage before it goes "live video unavailable". Has anyone experienced anything like this?

Thank you.

[Brad]

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[Ryan_G]

Hey alexalmeida,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

Check out this link for a complete guide on how to manage camera video recording from the app.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan