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Live view and intermittent recording

SteveM1
Community Member

I have 4 Nest cams and one old Nest Hello. For the most part they all tend to work, with the exception of one. I thought it was a WIFI signal issue and ended up getting better coverage to try and solve the issue. It seemed that it was solved, however, I now have had intermittent recording and live view and the Home app saying the device is disconnected and/or not available. I have tried unplugging the power adapter and that did not work. A few months ago I removed it from "Home," and I don't want to go through that again (I have done it at least twice already). In the past this camera has given me the most issues. I'm starting to think this is a hardware issue seeing as my other cameras work decent enough.

I had a case opened (through the app help), but 24 hours later, without any assistance, they closed my support ticket.

This is rather frustrating. 

3 REPLIES 3

EdmondB
Community Specialist
Community Specialist

Hello SteveM1, 

I understand that you're having trouble with the connection of one of your Nest Cameras. I'm here to help you get back online.  Could you please share the case ID that the support provided when you contact us? 

I look forward to your response. 

Best,
Edmond

SteveM1
Community Member

Hi.

I ended up resolving the issue myself with zero support.

 

Thanks.

EdmondB
Community Specialist
Community Specialist

Hey there, 

Thanks for getting back to us. I’m glad it’s resolved now. If you need further help, let me know. 

Cheers,
Edmond