04-25-2025 05:51 PM
My subscription to nest aware expired while I was out of the country. When I returned I reactivated it. It was dormant for no more than a week or two without paid subscription.
All my familiar faces and recordings for the last 30 days are gone. Can I get them back?
04-26-2025 07:47 PM
Unfortunately not. Many people in the last few years have run into the same problem. Once that subscription runs out Google erases Everything.
04-28-2025 06:28 AM
Wow. I didn't even get an email or anything to tell me to renew. I only noticed when the old history was gone.
04-28-2025 07:16 PM
I get every year an email about 2 weeks before it auto-renews. I'm not sure why you didn't get notice.
Here is the link to open a support ticket if you want to try and talk to someone but I know for a fact all your footage and face recognition pics are gone...