Magnetic replacement base

[audioman001]

Nest: 

Where can I get a replacement magnetic mount for my Google Nest Cam Outdoor Battery Camera (model: G3AL9)?

[MplsCustomer · Accepted solution]

@audioman001 

Unfortunately, Google Nest does not sell any spare parts, unlike some of its competitors. If your battery camera is less than a year old, you could try contacting Support, using the link and instructions in the post below, to see if they'll replace it.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Or you could check the link on the post below, posted by another customer for a company that sells magnets that some customers have used as a replacement:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Magnetic-Base/m-p/26691

[audioman001]

Thx for the response/links.  Google customer support is treating this as a warranty issue and is replacing with a new camera/base.  

[Jenelyn_O]

Hi everyone,

Thanks for reaching out. I'm sorry for the trouble this has caused you. I understand how frustrating it can be. We’re always looking for ways to improve. Be assured that we're taking note of your feedback.

We encourage you to file your feedback here. 

I appreciate your input, @MplsCustomer. 

Best,

Jenelyn

[Anonymous]

Google don't sell spare parts for these crappy cameras they just suck the money out of you and have zero after sales service