03-16-2023 08:45 AM
Why isn't there a Microphone sensitivity setting in my Nest doorbell app? I have checked that the microphone is on. I have a first generation wired doorbell. Thanks
Answered! Go to the Recommended Answer.
03-23-2023 10:22 AM
Have you tried to factory reset the device? A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally. Before you factory reset your device, please be aware:
Please let me know if you have any follow-up questions or concerns.
Best regards,
Brad
03-17-2023 08:42 AM
We've had Nest Hello Doorbells for years and have never been able to adjust the microphone sensitivity on our Nest Hello Doorbells, only on are cameras.
Under "Cameras with adjustable microphone sensitivity", this Google Nest Help topic says: "Other Nest cameras and doorbells use echo cancellation and noise suppression to automatically adjust their microphone sensitivity."
03-17-2023 09:28 AM
Thanks for your reply. Can I ask how sensitive your doorbells are? Mine is so insensitive that you can only be heard if you stand very close to the doorbell and speak loudly. Guess it's a faulty bell.
03-17-2023 10:23 AM
Ours are fine, but we don't use them a great deal.
03-21-2023 06:03 PM
Hi folks,
Thanks for reaching out. Let’s see what’s going on — a few questions: do you have an Android or iPhone? When did the issue start? Also, have you tried checking it with another device?
Here are some troubleshooting steps you can also try:
Let me know how it goes.
I appreciate your help, MplsCustomer.
Thanks,
JT
03-22-2023 02:04 AM
Thanks for your reply. I'm not sure I understand your response. The problem relates to the microphone in my doorbell not in my phone.
Regards, Paul
03-23-2023 10:22 AM
Have you tried to factory reset the device? A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally. Before you factory reset your device, please be aware:
Please let me know if you have any follow-up questions or concerns.
Best regards,
Brad
03-23-2023 10:26 AM
Thanks - very helpful.
03-23-2023 10:33 AM
03-28-2023 05:09 PM
Hello everyone,
@Jpaulg, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? In case you have an update, you know where to find us.
I appreciate the help, MplsCustomer, JT and Brad.
Thanks,
Emerson
03-30-2023 09:56 AM
Hey Jpaulg,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Regards,
Emerson
03-30-2023 10:40 AM
A reset did the trick. Thanks to Brad and all. Paul
03-30-2023 10:46 AM
Hi Jpaulg,
Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
Best,
Emerson