05-11-2022 12:24 PM
We have our camera mounted in our daughters room. However, any time I leave the room the event recording stops. I have motion turned on and it captures when my dog walks into the room (70lb large dog) but it does not detect my daughter rolling around and moving on the floor. The Google home app does not have the ability to increase sensitivity. The whole reason we bought the camera and the nest aware subscription was to link out Google devices and use this for her room. Any suggestions before we have to buy a different product?
05-16-2022 10:59 AM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?
05-16-2022 11:13 AM
Yes, I still need help.
05-18-2022 08:58 AM
What settings do you have turned on? Your child should still be under Familiar Face detection? Do you have an active Nest Aware subscription by chance?
05-18-2022 10:32 AM
I have nest aware. Motion, people, and animals are all turned on in the settings. Her face is recognized by our doorbell library. The motion detection picks up changes in sun rise/ sun down but still does not detect my daughter.
05-19-2022 09:03 AM
Unfortunately not all technology is perfect, and as this is a learning system, there will always be growing pains. I appreciate your feedback on this issue, but I do not believe there is a solution to this issue besides the camera just needs to see them more often maybe. Not sure if that will help 100%, but might as well give it a go. If you have further questions about it, please contact Support directly.
05-22-2022 11:17 PM
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.