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My Nest Hello is peeling

Galroc
Community Member

House is getting re-sided, and the Nest Hello was removed temporarily.
My Nest Hello is peeling, and the protective lens fell out. It is out of warranty. The peeling seems to be a product design issue as I have seen many posts about it. $229 new, and didn't last. 

1 Recommended Answer

Maybaby1313
Community Member

So unfortunate you pay over 200 bucks for it to go bad and be out of warranty. Mine is peeling and it rings when it wants to. I will take my chances with ring doorbell. 

View Recommended Answer in original post

6 REPLIES 6

Galroc
Community Member

Nest Hello PeelingNest Hello Peeling

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Galroc 

As you have read, there are many posts about this. Google/Nest won't replace out of warranty Hellos even with the peeling, unfortunately.

 

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. As a side note; we unfortunately do not offer replacements for parts.

P.S Thank you for your help here, JillG!

Best regards,
Brad

Maybaby1313
Community Member

So unfortunate you pay over 200 bucks for it to go bad and be out of warranty. Mine is peeling and it rings when it wants to. I will take my chances with ring doorbell. 

Galroc
Community Member

@Maybaby1313 I will be switching brands as well. Looking at Kasa now. I don't think I can trust Nest to make a good outdoor smart doorbell. I have other nest products, but won't be buying another doorbell from them.

Brad
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear we aren't able to assist you with this request here in the forum. We'll keep this thread open for another 24 hours for any follow-up questions or concerns. Thank you for your patience.

 

Best regards,

Brad