My google nest doorbell is dead

[solmus]

I bought a Google Nest Doorbell less then a year ago.

The unit had 80+% battery on when it just died.

No light. No reaction after reset. Nothing happens when charging.

When trying to fill form
g.co/warrantyclaim
It fails on sending.

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

[MelchorsegPhi]

Shi**y products ever since Google acquired Nest.

[solmus]

MFG: 06/2021
But can't fill form.
When I submit, it replys:
"Refresh this page and try again. Sorry, there was a problem with the form."

[Brad]

@solmus

I just checked out the form, and it seems to be working for me. Maybe try it on a different device? You are welcome to contact support directly if you wish instead of filling out the form.

Best regards,

Brad

[EmptyNester]

This sounds to me like an error with the Browser you are using.  I have had similar issues with Firefox and sometimes Safari.  As soon as I switch to the Google Chrome browser things work.  

[solmus]

Didn't help to change browser.

[Brad]

@solmus

I can see that you filled out the support form, and I am checking to see if you have been contacted by a higher tier of support yet about this. I am sorry to hear you're still experiencing this, but I hope that support can assist you further.

Best regards,

Brad

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[janthadeus]

Hi all,
 

solmus, I want to check if you still need help. Don't hesitate to reach back if you do.

MelchorsegPhi, we'd be happy to take a look into this for you. Tell us more about what's happening with your Nest camera and or doorbell.
 

Thanks for your help here, EmptyNester and Brad.
 

Best,

JT

[janthadeus · Accepted solution]

Hey there,

solmus, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

MelchorsegPhi, how's it going? Still need our help?

Regards,

JT

[solmus]

Hey JT

I really hope to get some help with my product. Haven't been able to use it for 2 weeks now.

Regards Helena

[janthadeus]

Hi there,

Our support team has sent you email instructions for further assistance. Let's continue through that channel. Please be advised that this thread will be locked after 24 hours.
 

Best,

JT