suddenly no sound from nest camera on my android

[mbb2]

Had been working fine for months. Now suddenly I get the video feed but no sound on my android.  I am in a household and others (including administrator) get sound with their I-phones.

Any help would be great appreciated!

[EmptyNester]

Hi, I'm an end use like you.  The only thing that comes to mind is to make sure you are on the newest version of the App.   I'm not sure how it works on Android but on iPhone you go to the App store and search for the app and if there is an "UPDATE" button present then you do the update.

It that isn't it then I think your best bet is to speak with an actual Google Tech person on the phone.  Here is the link you use to get that phone call set up:

https://support.google.com/googlenest/gethelp

[mbb2]

Thank you. I uninstalled and then reinstalled the latest version of the app and still no sound. Will try the call.

[EmptyNester]

Good luck,  I'd love to know how it goes and if they were able to get you up and running.... and what they did.  I see other people reporting this issue as well.  Seems to be mostly Android related (not confirmed).

[janthadeus]

Hi folks,

Cool, sounds like a plan! Keep us posted.

I appreciate your assistance here, EmptyNester.

Thanks,

JT

[mbb2]

Chatted with support over an hour and went through all troubleshooting without success. Senior support specialist supposed to contact me within 1 business day. 

[EmptyNester]

Hmmmm,  thanks for the update.  Looking forward to hearing what they say.

[janthadeus]

Hey folks! 

Thanks for sharing your interaction with our support team. Feel free to post again if you have questions. We're here to help.

Cheers,

JT

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[mbb2]

My brother actually helped me. I was using Google Home. He told me to use Nest. Once I used the Nest app I was able to get sound again

[janthadeus]

Hey there,

Awesome, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for your help, Brad.

Best,

JT