My new Google Doorbell (battery) is wired, DINGs but does not DONG

[JohnF]

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Original poster: Brian Wenger 6717 

I just wired my Nest Doorbell (Battery) and my new doorbell Dings but does does not Dong.

It is the new Nest Doorbell (Battery) and is hardwired. I followed the instructions, they were not very difficult. My transformer is 16v 10VA, which states that it is compatible.

Any troubleshooting tips I should try?

[Brad]

Hi there, Brian.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this further for you! I would like to get some clarification first:

• Are you referring to the sound of the ring? Or is this a notification inquiry?
• The chime sound cannot be changed, so the sound coming out may be the correct sound.
• What other troubleshooting steps have you done?

Please let me know if you need further assistance. I look forward to your response.

Best Regards,

Brad. 

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS