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My second nest hello doorbell replaced in 2021 start again to peel... :-(

Link8red
Community Member

Hello, my first nest Doorbell has been replaced in december 2021 because of peeling. Unfortunately, this second one peel again...

When I try to start a conversation about this on google customer service, it's impossible because of "out of warranty".

Is it possible to open a ticket for me on warranty support? Thank you very much, best regards, Jeremy.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Link8red 

Two of our three Nest Hello doorbells are peeling and now have silicone "skins" because they are out of warranty

And the internal batteries have failed on all three of our Nest Hello doorbells, so "Indoor chime" is disabled on all three because they are out of warranty.

Oh, I'm sorry for you.

 

When I received the new Hello, in 2021, I add a silicone skin too, to prevent damage, but result is the same, peeling on all visual accessible part.

 

In 2021, I was succeed to have a google operator on phone, he called me back after a lot of steps on their web support.

 

I remembered I asked him about same futur trouble on the new hello doorbell sent and he answered me that they will replace it again and again until trouble are resolved

@Link8red 

Well, you can certainly try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

For our failed internal batteries (which have plagued hundreds of customers; see this post with 1000+ replies: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...), Google Nest refused to consider replacing them even after we contacted the Minnesota Attorney General's office, telling the Attorney General's office they "cannot" replace them after the 1-year warranty period.

Lance_L
Community Specialist
Community Specialist

Hello everyone,

 

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with the Nest doorbell. Let’s check it out.

 

@Link8red and MplsCustomer, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

 

Keep me posted.

 

Best,

Lance

@Lance_L 

Since all three of our Nest Hello Doorbells are past their 1-year warranties, and since Google Nest has already told me and the Minnesota Attorney General's office 15 months ago that "Based on the Limited Warranty, we are unable to provide a refund or replacement because both Nest Doorbell’s are out of warranty" and that we "can use visitor announcements instead", I don't see the purpose of filling out "this form". Besides, Google Nest is no longer making or selling Nest Hello Doorbells.

Lance_L
Community Specialist
Community Specialist

Hi MplsCustomer,

 

I genuinely understand the inconvenience you have faced. If you ever change your mind, we'll be here to help.

 

@Link8red, we haven’t seen your form submission come through; were you able to access it alright? Let us know if you’re running into trouble or still need our help.

 

Regards,

Lance