Need a replacement security hex for Nest Doorbell (2nd gen)

[adelosreyes]

Ordered a Nest Doorbell 2nd Gen for my mom back in March and after install it looks like the hex screw has come out and gotten lost.  Can we get a replacement hex screw to keep the doorbell in place?

Thanks

[EmersonB]

Hello adelosreyes,

Thanks for reaching out here in the Community. We understand that you need the hex screw to put your Nest Doorbell in place properly. While we don't have a spare parts to replace it, we would recommend you to bring your hex key to your nearest hardware store and get a hex screw that would fit in it. The size of your hex key that came with the unit is 3/32 or 2 1/2 mm. That size is mentioned here in this video.  Let us know your update here.

Regards, 
Emerson

[adelosreyes]

I appreciate the response, however this now raises additional questions and the video does not have all the details either.  While I now have the information about socket size, I still need to know two pieces of information so I can go source this thing myself since replacements are not something that support is willing to do or knows how to do.   

I need the following.

1. set screw length so that it doesn't stick out of the top of the unit
2. set screw thread size so that I can get the appropriate thread not strip and damage the internal threads. 

What are these details so that I can get the appropriate item?

[Lance_L]

Hi adelosreyes, 

Thanks for getting back to us. I apologize for the inconvenience — let's get this sorted out.

While we don’t have the exact details of the security screw, have you checked the box that the Nest doorbell came in? There should be an extra security screw included in the package. More information here.

I appreciate the help, EmersonB.

Best,

Lance

[adelosreyes]

Yes.  We looked at the spare parts and there was definitely not an extra hex screw.  It only came with the one that was in the unit.  There were no spares.

[Lance_L]

Hello adelosreyes,

We apologize for the inconvenience. We would like to look into this further. Could you please fill out this form and let me know once you are finished?

Thank you,
Lance

[Alex_S]

Hi there,
 

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Kind regards,
Alex

[Alex_S]

Hey adelosreyes,
 

Do you still need help with your device? If so, kindly fill out this form.

Warmly,
Alex

[adelosreyes]

This has been done.

[Markjosephp]

Hello there adelosreyes,

Thanks for completing the form; we have received it. Soon, a member of our higher tier of support will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Thanks,

Mark