Nest Cam 2nd Generation and Nest App

[ACoderre]

Is it normal that I'm unable to add the new Nest Cam 2nd Generation into the Nest App with my other Cameras?

It only add it to the Google Home App!  😞

[MplsCustomer]

@ACoderre 

The new Google Nest cameras and doorbells introduced starting in the fall of 2021 work ONLY in the Google Home app and NOT in the Google Nest app OR on the home.nest.com website. (We discovered this the hard way when we bought a Google Nest Camera [Battery] in Sept. 2022.).

Google Nest's VP and GM posted this rationale for this approach for the new Google Nest cameras back in Sept. 2022:
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[ACoderre]

This does not make sense... The other Nest item are available at both places (In the Nest app and also in the Google Home App).

Why this happen only with the new cameras??? They should still appear in both Apps!

The Nest App is a lot easier to consult when we want to check all cameras at the same time! No way of doing this with the Google Home App!  😞

[MplsCustomer]

@ACoderre 

I agree with you, but I'm just another customer.

[Brad]

@ACoderre

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[aatienza]

Hey ACoderre,

I just wanted to check if you have additional questions or concerns about your device?

Thanks,

Archie

[aatienza]

Hey ACoderre, 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie

[ACoderre]

Hi Archie,

Yes, I saw the answer... But this is not fixing my issue!

I'm still unable to see me New Camera on the Nest Web site from my PC! 😞

[aatienza]

Hey ACoderre,

Since Nest Cam (battery) is only available on Google Home app, you can't open it through the Nest website. Our team is working hard to deliver the best experience to our users and we'll take this as feedback.

Thanks,

Archie

[aatienza]

Hey ACoderre,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

You can check out this link on how to send feedback.

Thanks,

Archie