Nest Cam IQ Outdoor - Night Vision not working

[thomatrix]

Hi all,

A couple of weeks ago Night Vision of my cam stopped working. I have tried a few things to see if I could solve it but I would like to hear if someone here has experienced the same issue and if there is something besides the things I have already tried that might solve the issue.

Relevant information:

* There has been no exterior changes in the environment (there is a very faint light in the street but that has always been there, including when it worked. So not lights shining into the cam lens)

* I have tried restarting the cam

* I have tried removing and readding it in the iOS app

* I have tried switching btw Auto, Off and Always On night vision settings

* I have NOT yet tried a factory reset of the camera but can try it out if someone here has experienced that this could have an effect.

Any ideas or suggestions?

[Rubes]

Do you have easy access to the camera? If so, I would try to reproduce a super dark environment to see if the red LED’s are even working. For example at night, throw a black garbage bag or small blanket or something like this over the camera and then check if the LED’s even come on.

[EmptyNester]

This is a long shot but go into the Nest app and select the camera and then select the GEAR icon to get into the setting. There is an entry for NIGHTVISION There.  It should be on AUTO.  But even if it is try turning it OFF and then waiting a minute or so and turn it back AUTO.    There is also a setting that says AUTO ON. You might try that and waiting until night and go out and see if the RED IR leds on the front of the camera are lit up.  

[janthadeus]

Hey everyone,

I appreciate the help here @Rubes and @EmptyNester.

How's it going? I want to make sure you're all good — how did the steps go?
 

Thanks,

JT

[janthadeus]

Hi thomatrix,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT