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Nest hello blinking Green when hooked up to terminal

Bkrauss2018
Community Member

I've had the Nest Hello wired for about 2 years. However a few days ago my camera cut out completely, the light was blinking green, then cut out completely. I uninstalled the doorbell, and hooked it up to micro usb and the unit powered up as normal. However, when I switched back to terminal power, I get the blinking green light but not full power. Is my internal battery dead? Or is it a different issue? 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

It could mean that there is a hardware problem with the camera.  i think your best bet is to speak with a Google Tech on the phone.  Here is the link to start the process and get someone on the line.  Keep in my when you do this you may want set aside about an hour as they will walk you thru all the simple things first.      

Here is the link

https://support.google.com/googlenest/gethelp

 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I appreciate your help here, EmptyNester.
 

Bkrauss2018, how's it going with your Nest Hello doorbell? Still need our help?

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Bkrauss2018,

 

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

it's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT