Nest Cam, Indoor, Wired, 2nd Generation constantly tries to refresh live view and history

[Anthonynest31]

I installed a Nest Cam, Indoor, Wired, 2nd Generation but it constantly tries to refresh Live View and History and doesn't really work.  The worst part about it, is that it slows down the entire network in my home where a speed test will give me 2 meg download and .15 upload vs. the normal 40 download and 5 meg upload .  Yet, I have installed the Nest Doorbell and that works great and doesn't impact my network at all.  I have uninstalled and reinstalled the Nest Cam multiple times and finally took it back to the store and bought a new one.  Same issues with the new camera.  I am using a Deco Mesh Wifi. 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[aatienza]

Hey Anthonynest31,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[Anthonynest31]

I apologize for only answering now.  I restarted the device multiple times.  Did the same with my phone where the app resides.  I removed/uninstalled the camera and then reinstalled the camera as well with the same results.  I did notice that when I would unplug the camera, the wifi speed would go back to normal, but after I plugged the device back in and walked in front of it the camera would recognize the movement and the wifi speed would slow back down.

[EmersonB]

Hello everyone,

@Anthonynest31 thanks for getting back to us. That's certainly hasn’t been easy for you. To confirm, have you tried to reset your Nest camera to the factory default?

Try changing the position of the camera. For example, from the living room to your kitchen, then check the difference to your internet speed. Don't forget to consider the distance of your Nest camera to your home Wifi router.

Keep me posted.

Thanks for the response, Archie.

Regards,
Emerson

[Anthonynest31]

Thank you.  I have moved the camera to different areas and all is the same as before.  Once I turn the camera off, my speeds increase.

[EmersonB]

Hi Anthonynest31,

Thanks for getting back to us. I'm sorry to hear if you're having the same issue. To confirm, have you tried checking the settings of your router? If not, try checking the firewall, QoS, parental controls or settings that would make your Nest Cam consume a lot of your internet bandwidth. If in case you're not familiar with how to check the settings of your router, we would recommend you to call them and ask for assistance. Hit this link for more information.

Looking forward to your response.

Best,
Emerson

[EmersonB]

Hello Anthonynest31,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson.

Thanks,

Archie

[Anthonynest31]

I did check the settings of my router as well as the firewall, parental controls and anything else that would affect internet bandwidth.  Still no luck.  I ended up returning the camera to the store and purchasing a Google Nest Cam IQ Indoor.  Paid more money for an older camera but that camera works great and the functionality is better than the other camera.  The most interesting part of it all is that this camera doesn't affect my bandwidth as the other did.

[aatienza]

Hey Anthonynest31,

We understand. Let us know if you have other questions as I'll locking the thread after 24 hours.

Thanks,

Archie