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Nest Cam Outdoor keeps going offline

Hello41
Community Member

I have had a Google nest outdoor cam for a little over 6 months now and since day one it has gone offline for 10 or more minutes at least 3 times a day. I have doorbell and one other outdoor cam and they do not have any issues. I have tried all of the recommended troubleshooting and I still does it. Please help!

7 REPLIES 7

MaxPrime
Community Member

Weak WiFi signal, my guess is that camera is a bit farther way from your Access Point than the other devices? 

If possible, move the AP Closer and reboot your camera OR vise versa as a test, move the camera next to the AP for 1/2 day and test.  

Must Have a Strong Wifi at all times... IF you have too many devices sharing the AP, your ISP internet plan is too small, Add more Upload to your plan, basically upgrade the curcuit.

Hello41
Community Member

I don't think it is a wifi issue. If it was that, my 2 other devices would have the same issues. But they work perfectly.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

harry66
Community Member

It could be that @MaxPrime is correct, but - just be aware...

I had similar issues with one of my Nest Indoor cameras which had worked fine for a few months and then starting disconnecting and reconnecting intermittently.

Nest support just blamed my Wifi - even though no other devices - including a camera located much further away from my Wifi router - had any issues. I contacted Nest support several times and each time they just blamed the wifi.

In the end I was able to get a replacement directly from the retailer and sure enough, the new camera has been working fine in the same location with the same wifi equipment - no disconnects.

Hello41
Community Member

Exactly, I have good wifi, the device isn't far from my router, and no other device has had issues except this one. It's just annoying because every day it goes offline multiple times.

harry66
Community Member

Is it still in the warranty period? If Google Nest don't help, then just try taking it back to the retailer - try and get them to replace it?

James
Community Specialist
Community Specialist

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James