Nest Cam “Problem Connecting to Cloud” error message

[himpaler]

I have been trying to setup both my Nest Cam’s for a while now and nothing has frustrated me more than the error message “Problem commecting to cloud” multiple times. I have tried everything. 

It also seems that many people are facing the same issue on many threads here, as well as on Reddit. What is the actual solution?

[EmptyNester]

I think your best option is to speak with a google tech person on the phone.  This might be a problem that only they ca fix in the back end servers.  Here is a link to open a support ticket and speak with a human....

https://support.google.com/googlenest/gethelp

[aatienza]

Hey himpaler,

I'm dropping by to ensure that everything is covered here. Were you able to reach out to our support team?

I appreciate the help, EmptyNester.

Thanks,

Archie

[EmptyNester]

I was reading a few other threads here in this forum and noticed that people reporting the 'connecting to cloud' error were trying to use the G-Suite email accounts.   Only simple gmail accounts will work with the nest and google home app.  Could this be causing the issue you are running into?

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Thanks for all of your help, @EmptyNester!

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad