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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Resolved! Nest cameras and multiple wifi networks
I have a large property with multiple wifi networks. I want to set up a camera on a building at a second location on my property. How do I get the camera to connect to the wifi network available at that location? When I set up the camera, it doesn’t ...
Nest Camera historic videos are frozen and will not play
The best can says it took video when events triggered it; however, they are just still shots and the videos will not play (they are frozen). I’m unsure whether my live feed is also frozen. This appears to be a documented problem from the latest updat...
Connection error
Something went wrong error. Can you please advise how to resolve this error? We have tried rebooting the doorbell and also turning aeroplane mode on and off on our Google App device that is trying to make the connection to the doorbell, however neith...
NC017 error on IQ Outdoor Cam
Hello, Hoping someone can help! I have two IQ Outdoor Cams that I have being using for almost 2 years. We decided to setup everything under a general gmail account instead of a personal one.I was successful with the doorbell, but my cameras won’t con...
Google nest door
I have a battery doorbell if I wired it to the doorbell chime will it charge the doorbell?
I can’t link my camera to the home app
Hi I purchase a camera back then and connect it to my wifi and google home app, then I purchase google wifi and change my password and eliminate the camera. Now when I set up google wifi and want to add the camera it always said there’s a problem. Iv...
Unable to add Nest Wifi Outdoor IQ to new Wifi network
We moved into a new place and it comes with an already installed Nest Cam Outdoor IQ. Since it's been installed on the outside with the cable running through the outdoor wall that's been pinned in place, it's not possible to access the qr code on the...
Nest with Existing Wireless Doorbell Chime.
I bought a Nest camera doorbell and when I went to install it realized the previous owner had replaced doorbell with a wireless one. Is there anyway to make the Nest work with the wireless chime already in my home ?
Nest Hello doorbell peeling
Our doorbell is protected under an overhang and does not get direct sunlight. Will Google replace it?
Switched networks google cam 2nd gen not connecting to new wifi
I recently bought a new router, and all my devices I was able to connect except my Google nest cam 2nd gen...I completed multiple factory resets and trouble shoot with Google support and netgear...I was able to connect to my phone with hot spot but n...
