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Nest Cam “Problem Connecting to Cloud” error message

himpaler
Community Member

I have been trying to setup both my Nest Cam’s for a while now and nothing has frustrated me more than the error message “Problem commecting to cloud” multiple times. I have tried everything. 

It also seems that many people are facing the same issue on many threads here, as well as on Reddit. What is the actual solution?

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

I think your best option is to speak with a google tech person on the phone.  This might be a problem that only they ca fix in the back end servers.  Here is a link to open a support ticket and speak with a human....

https://support.google.com/googlenest/gethelp

 

aatienza
Community Specialist
Community Specialist

Hey himpaler,

 

I'm dropping by to ensure that everything is covered here. Were you able to reach out to our support team?

 

I appreciate the help, EmptyNester.

 

Thanks,

Archie

EmptyNester
Gold Product Expert
Gold Product Expert

I was reading a few other threads here in this forum and noticed that people reporting the 'connecting to cloud' error were trying to use the G-Suite email accounts.   Only simple gmail accounts will work with the nest and google home app.  Could this be causing the issue you are running into?

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Thanks for all of your help, @EmptyNester!

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad