Nest Cam and Doorbell showing offline in one Home app and online in another

[Worseltes]

Installed two new Nest Cameras (Battery) and the new Nest doorbell (Battery). Everything works great on my Pixel 4xl Home app, but all the devices show up as offline on my wife's iPhone Home app.  Help?

[BinaryJay]

That's interesting.  I assume your wife's account is a member of the same home?  It almost sounds like the cameras were set up once, in one home, and then reset/set up a second time in a separate home.  If you add or make changes to the home on your phone in the app, do you see those changes on your wife's phone afterwards?

In the Home app, go to Settings > Household, you should see both accounts listed as people in this home.

[Worseltes]

Also, yes, her account is listed as a member of the household.

[Worseltes]

Yes, she is a member of the same home.  I did nothing on her phone, just set it up on mine.  Later I looked at her Home App and the cameras were present, but show offline.   I haven't gone as far as to try removing her and re-adding her or anything like that .  Yet.

[BinaryJay]

If removing her and readding her to the Home doesn't do it, and I hate to suggest this because I know it's a pain, the only other thing I can think of would be to remove a camera from the home, factory reset it, and try setting it up from scratch again and see if that clears up the issue for that camera.

[Worseltes]

ugh. 😞

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your device?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS