Nest Cam battery missing events

[KcH89]

I'm experiencing the same issue reported here: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Idle-Camera-No-motion-detection/m-p/118...

Look... If these cameras don't work unless they are plugged in, Google needs to give us weatherproof cables for free. This is absurd. 

[Vladxp]

Same issue here with the battery-powered setup.  The "idling" design appears to be flawed and makes the product useless if you wish to receive alerts or view past events of interest.

[klrmac]

We've had a cop here now twice to see if we recorded events, it just so happens these (battery) based cameras suck. They go idle and/or miss events constantly because they aren't plugged in.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad

[KcH89]

Hi Brad,

What I would really like is for Google to provide me with the outdoor cables that are apparently required for these cameras to operate properly. Or, at the very least, give us some indication that this problem that was reported many months ago has a fix coming down the road. 

[Brad]

@KcH89

Unfortunately, we do not process replacements in this forum, but I bet that Support could help you out if your device is still under warranty. I would check with them first. I say that because they would honestly be your best bet for some help. 

Best regards,

Brad

[aatienza]

Hey KcH89,

It's us again. Were you able to reach out to our support team?

Thanks,

Archie

[aatienza]

Hey KcH89,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie