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Nest Cam history shows my last viewed event and nothing since

Jschultzrx
Community Member

I last viewed my camera history on Dec 30th. I've since had several events. I know because I get notified when my dogs are outside in the yard. It's Jan 3rd and I went to check on a recent event in camera history and it isn't showing any recorded event since the one I viewed on Dec 30th. This isn't correct.

Is there a fix? The one time I actually needed to review the history and I've got nothing. This is frustrating.

 

2 REPLIES 2

PBwhat
Community Member

My history has suddenly disappeared even tho I’m on a 30 day trial with 2 battery operated nest camera - it says no recorded history even though I’d watched  it for a week. Is it gone? 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.