Nest Cam keeps not showing feed on Nest Hub or Home app in phone

[Mordrapheus]

Hi have a Nest Cam Indoor Wired 2nd Gen and have lately noticed that it keeps losing 'connection' and won't show the video feed anymore on any of my Nest Hubs (7" or Max) nor our Home Apps (both Android and iOS).  Usually, when it does stream there are moments when the video feed goes dark and then comes back. Usually after a while it just stops streaming and then only way to get it to work is to unplug the power and then restart the cam.
I just my Asus router app and it shows that the Cam is connected and has an excellent signal. The problem does not go away when I factory reset the cam or change its location anywhere on my AI Mesh network i have set up at home. Where it is it is about 4 feet away from one of the hubs.

When it stops showing the feel it displays the message in the Home app "The camera may be unreachable or saving battery." But the router shows that it is a) connected and b) has an excellent connection.

What can I do?

[EmersonB]

Hi Mordrapheus,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how far is it from your main router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Does it still record the events? How did you reset your Nest Camera? Try restarting your router and check its behaviour.

Regards,

Emerson

[Holger1]

More unhappy customers:
Same problem maybe? 

[EdmondB]

Hey everyone, 

@Mordrapheus, did you get a chance to try the steps shared by Emerson? If so, how did it go? Let me know if you need more help. 

@Holger1, thanks for posting here in the Community. I’d like to confirm if you can see the live feeds on your Nest camera in the Google Home app. 

Thanks for the help, @MplsCustomer.

I look forward to your response. 

Best,
Edmond

[Holger1]

@EdmondB : Thanks for your reply. Please take a look at the link I provided yesterday. There are a lot more comments and experiences. I currently posted a workaround for me that is not satisfying, but brings back at least a little functionality.

Maybe you can provide this workaround to the related support guys cause it should really help to find the bug and/or solution much easier. 

Have a nice day!

[EmersonB]

Hello folks,

@Holger1, we appreciate your update and for sharing here the steps you've done for the workaround. We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future.

I appreciate your response, Edmond.

Thanks,

Emerson