06-12-2022 02:05 AM
Just dropped about $500 on several Nest Cam's. None will connect to Google Home. All of them do not get past the "Connecting Getting your home's network ready" part. Just a "Couldn't find an assisting News device". I do not have a doorbell, just a couple mini hubs and TP Links outlets/switches. I have deleted the mini hubs. What gives? I should have read this forum before purchasing them. The old Nest was 10x better. Trouble free install and instant live video. I have read several "hacks" but I shouldn't have to do that just to add a couple more products to my Home. Is it worth the battle? Or should I just return them to the stores and let Google eat the open box loss and find something better? If so, what is the best camera's out there that will be compatible with Google Home? Thanks in advance.
06-12-2022 08:42 PM
I was struggling with two Nest cam in the past couple of weeks. I'd highly recommend you to return your cameras since it's such a pain to make it work - or understand the truth that it won't work.
06-16-2022 09:20 AM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
06-16-2022 09:53 AM
Hes sir I still need help. I habe not returned them yet. I habe rebooted my hub, my router, etc. Anything I can think of but they still stick on that one apot and will not install. Thanks
06-16-2022 11:14 AM
Do you have a dual band router? If so, try installing the new cams on a separate channel ex; 2.4ghz vs. 5ghz. That way, they will have their own channel and that has worked for some users.
06-19-2022 10:34 PM
I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest camera installation? Feel free to update this thread, and we're happy to assist you further.
06-21-2022 02:58 PM
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.