Nest Cam won't load on computer, but works fine on phone app

[JohnF]

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Original poster: Greg Silverstein 

Nest Cam app will not load my cameras in MS Edge and Chrome.   Non-stop spinning circle.    Both browsers are up-to-date.  At home, I'm on fiber optic with 200 mbps upload speed.  Wifi connectivity at home is not a problem.  The Nest app works fine on my Pixel phone.  But it won't load any of my three Nest cams when using the aforementioned browsers on my computers.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your camera?

Please let me know if you need further assistance. 

Best Regards,

Brad.

[JayZee4]

I am also having this issue. My browser (Chrome) is up to date and my cameras all load fine on the app but I cannot get anything to load on the desktop, I just get a nonstop spinning blue circle.

[aatienza]

Hey JayZee4,

I'm sorry for the delay. A few questions: what type of Nest camera do you have? When did it start happening? Did you make any changes to your Wi-Fi network? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie