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Nest Camera Charging Behaviour - LED Status Light

adzify106
Community Member

All four of my Nest Battery Cameras have a weird issue that's popped up recently.

When I plug them in to charge the white status light on the Camera illuminates for about 5 seconds and then disappears.  According to the Google guide it should pulse to indicate it is charging and turn solid white when full.

https://support.google.com/googlenest/answer/9268073?hl=en-AU#zippy=%2Cgoogle-nest-cam-battery

All of my cameras used to do this, not anymore - Google is the guide wrong?

In the Home app when I check the camera the battery icon (to see if it is in fact charging) it disappears when it hits 20% charge so I have no idea if them camera is charged or not.

After doing the Factory reset support wants to replace all of the cameras, I mean they're not broken to me it sounds like someone has messed with the firmware.  Since I've noticed the LED status indicator anomaly I've also started getting "Camera not getting enough power" messages, even though I'm using the same chargers and cables that are supplied by Google, tried different adapters, different cables and different cameras and same results.

Anyone else having the same issues?

1 REPLY 1

bwok
Community Member

I'm having the same issue but with only a single camera. My battery died completely however so I suspect it fell below the charging threshold. Google support has been ZERO help.