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Nest Camera keeps going offline

Bugpy
Community Member

We don't know why but one of our Nest cameras keeps turning itself off. No settings are set to make this so and has never in the few years we've had it. We have a small house so it's not far from the router; it's only about 2 meters from the other camera. We do not believe it to be an internet issue because the internet has not encountered any problems and we can get signal meters away from the camera away from the router. 

1 Recommended Answer

Bugpy
Community Member

Whilst we're not sure we've "fixed" it, it is currently working. We ended up switching the positions and settings of our two cameras and they both work where they are now positioned... which is in the same place but swapped. We're not sure if the distance for one camera (we think it's a bit older than the other) needed to be a bit closer, or where it is positioned causes it to overheat, but so far, no offline notifications.

Not a solution, instead a little workaround. 

View Recommended Answer in original post

5 REPLIES 5

IR
Community Member

I am literally having this same exact issue currently. Nest hello doorbell (wired) 

1.)I upgraded my wifi to 1200 mbps and got a new modem.

2.) I did a factory reset on the device 

3.) Changed the wifi server username and password. 
 

4.) My technician who installed it from ontech said “sounds like a power transformer issue to me.” If this works then good but if not then I’m returning it and getting something else, I need 247 security i’m thinking of getting ring or Vivint not sure yet. Let me know what happens man thanks. 

Bugpy
Community Member

Whilst we're not sure we've "fixed" it, it is currently working. We ended up switching the positions and settings of our two cameras and they both work where they are now positioned... which is in the same place but swapped. We're not sure if the distance for one camera (we think it's a bit older than the other) needed to be a bit closer, or where it is positioned causes it to overheat, but so far, no offline notifications.

Not a solution, instead a little workaround. 

GarrettDS
Community Specialist
Community Specialist

Hey there Bugpy, 

Sorry to hear about the issues with your camera, I understand it can be confusing, but I'm happy to look into this for you. 

 

I'm happy to hear that re locating your camera helped to be able to connect to the network. 

 

Please let me know if you have any further questions as I will be closing this thread in 24 hours. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS